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Rise Updates: Support Renewals Material Change Notices

Support Renewals Material Change – effective October 1, 2019

  1. Incumbency Discounts Policy: Active vs. Expired Support Renewals
    Riverbed’s Incumbency Discounts Policy for Maintenance and Support Renewals – Resale will differentiate “active” versus “expired” support renewals. For expired support renewals, Incumbent Partners and Non-Incumbent Partners may quote to bid the expired support renewal and both Incumbent Partner and Non-Incumbent Partners will be eligible to receive the Incumbency Discount.
  2. Non-Standard Discounts (NSDs) Upon Support Renewal
    Upon renewal, Riverbed reserves the right to reduce any NSDs applied to a previous support term purchase by up to 5% if the number of assets for which an associated support contract is renewed decreases from the prior term

These changes will be reflected in an updated Support Renewal Supplement published no later than September 30, 2019 on the Riverbed Partner Center.

The material change notice above was sent to all partner Admin contacts on 8/30/2019.  Distributors and RASP Admin contacts were sent a related material change notice with pricing and performance details on the same date.  If you have any questions, please reach out to

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