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Add End User Experience Monitoring to your SAP Practice

For channel partners and service providers with an SAP practice, adding Riverbed End User Experience Monitoring to your service offer will help you ensure you delight your customers.

The multiple layers of interdependent proprietary layers in the SAP environment complicate troubleshooting SAP application issues. Monitoring SAP to capture the end user’s perspective is easier said than done. With Riverbed SteelCentral Aternity, IT teams can ensure an excellent end user experience for SAP.

Enterprises rely on SAP Solution Manager Diagnostics (SMD), Computing Center Management System (CCMS), System Guard for SAP®, or third-party SAP monitoring tools for checking the availability and response time of the data center components and cloud infrastructure supporting SAP. But IT requires additional SAP monitoring capabilities to understand the actual end user experience of the workforce as they use SAP business applications in the course of their jobs.

Change management in SAP is complex. Whether it is transitioning SAP from ECC to S/4HANA, or upgrading to the latest enhancement pack of SAP ERP or version of SAP Fiori. SAP monitoring tools should provide IT visibility into end user experience to ensure these changes actually result in better service. After all, what counts is the user experience your finance, manufacturing, sales, or support employees see when they conduct SAP transactions.

Read the “Monitoring SAP from the End User’s Perspective – Easier Said than Done” blog post to learn how SteelCentral Aternity enables you to address key SAP use cases.

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